Frequently Asked Questions

Can I dye My Coily Queenz Hair?
Of course, Queen! Our hair is 100% human hair, the hair can be dyed or bleached. Please note when bleaching or dying our hair the curls will suffer. The curls will be looser than its original state and hair loss may occur. We advise professional dying.

If you choose to bleach/dye the hair be sure to condition frequently. This will increase the hairs longevity.
Do you offer coloring services?
We don’t offer coloring service. We plan to in the future. In the meantime, we recommend you request a professional to dye your hair or use a semi-permanent dye.
Can I straighten my Coily Queenz Hair?
Yes, Yes, Yes but why? Our hair is 100% human hair, you may dye, wash, cut, style as you desire. In the event that you straighten the hair, it may incur curl loss. It's just like your natural hair the more heat used to maintain a straight look, the increased chance the hair will be trained to stay straight.
How do I maintain my Coily Queenz Hair?
Our hair is 100 % Human hair. We encourage you to treat the hair the same way you treat your natural hair: shampoo, condition, finger detangle and moisturize it. If you do these things your hair will last longer.
Washing your Coily Queen hair:
Human hair needs oils and moisture to maintain its softness and luster. We recommend that you Co-wash the hair more than you shampoo. We advise you to shampoo the hair when there is product build. After every wash be sure to deep condition the hair and rinse with cold water.
Styling your Coily Queenz Hair:
You may style the hair as desired. Before styling we advise that you wet the hair, apply a moisturizer and style to your liking. You may curl the hair, straighten, braid it and/or twist it. For more information on how to install your clip-ins visit our How-to-guides section.
How long does the hair last?
Coily Queenz Hair last for 3 months to 1 year. The time frame varies upon how well you take care of the hair.
Can I sleep with my Clip-ins?
Absolutely not, my Queen. We do not advise you to sleep with your clip-ins. Sleeping with your clip-ins will create a lot of tension on your real tresses which may result in breakage. We recommend you remove your clip-ins every night, oil your scalp and reinstall them the next day.
How do I choose the right texture?
When choosing your hair, we advise that you match the hair that’s closest to your hair texture. You may choose a texture that’s not similar to your hair texture however, you will have to manipulate the hair to blend properly. To choose a hair texture accurately, take our hair quiz. Look at our Instagram or shop the looks section. This will help you choose the crown that best fits you.

If you're still not sure, send us an email. We will be happy to assist you at info@coilyqueenz.com
Can I cancel my order?
Uh oh! Did you order the wrong hair? No worries. We got you covered. Orders may be canceled within 24 Hours of purchase. If you wish to cancel, please contact CustomerSupport@coilyqueenz.com. Please give our Customer Support team up to 48 Hours to respond.
What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard, Discover, and Amex. We also accept payments through PayPal.
How do I track my Order?
Once your order is processed and verified, we will send you an email with your tracking number. Please allow up to 2-3 business days for your order to be processed.

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