Returns and Exchanges

We gladly accept exchanges for hair extensions that remain unopened, unworn, and untouched. Please be aware that our hair extensions are secured with a distinctive elastic band, which serves as an indicator to verify if the extensions have been removed. Human Hair Extensions or Bundles, classified as hygiene products, fall under our non-returnable policy. Due to sanitary reasons, these items cannot be returned We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.

Information and Process

Timeframe:

Returns or exchanges must be initiated within 10 business days from the date of purchase. Required Information:

Order Number:

Locate your order number on the purchase confirmation or receipt.

Reason for Return:

Provide a brief explanation for the return or exchange.

Return Criteria:

-Ensure the hair extensions remain unopened, unworn, and free from any tampering.

-Note that our Clip-in hair extensions are secured with a distinctive elastic band, serving as an indicator that the extensions have not been removed.

Return Address:

Coily Queenz Attn: Returns Order # [Your Order Number] PO BOX 522 Belleville, MI 48112

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Procedure:

Contact our customer service team via info@coilyqueenz.com within the 10-day window to initiate a return or exchange. Provide your order number and reason for the return. Follow the instructions provided by our team for the return process.

Inspection:

Upon receiving the returned item, our team will inspect the hair extensions to ensure they meet the return criteria (unopened, unworn, untampered,and intact elastic band). Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Note:

It's essential to ensure the hair extensions are maintained in their original condition, without opening, wearing, or tampering. Any alteration to the Clip-in extensions, identified by the absence or damage to the golden elastic band, may void the return eligibility.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

• Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at: info@coilyqueenz.com